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Sales and Customer Care Trainer

Sales & Customer Care Trainer
NET-A-PORTER.COM was launched in June 2000 and has since successfully established itself as the world's premier luxury online fashion retailer. With its acclaimed editorial format, express worldwide shipping to 170 countries, luxurious packaging and easy returns, NET-A-PORTER offers an unparalleled shopping experience. NET-A-PORTER.COM is the flagship brand from the NET-A-PORTER group which comprises THEOUTNET.COM (the most fashionable fashion outlet) and MRPORTER.COM (the global men's style destination).
The Sales and Customer Care Training team is now seeking a talented Trainer to join the team based in our offices in Charlton, South East London. Reporting to the Sales & Customer Care Training and Quality Manager.
Key Responsibilities:
Training solutions - you will deliver in a variety of styles: classroom, workshops, coaching, facilitation, written training materials, role plays
Professional delivery ? you will deliver in a knowledgeable and confident way
Topics ? you will focus on the main areas of new starter inductions, customer care communication and inventory platforms, and service.
Creation ? you will create training solutions in response to commercial needs and in accordance with the training department strategy
Commercial awareness - you will be aware of Customer Care KPIs and continuous evaluate the ROI of all your training initiatives
Training opportunities ? you will continuously identify and share new training ideas with CC Training Manager and Training Team
Relationships ? you will develop and maintain successful working relationships with all your key stakeholders
Point of contact ? you will be a knowledgeable 'go to' and able to react and respond efficiently to urgent/ ad-hoc training needs
Informed ? you will use your own initiative to stay up to date with business and industry developments
Partner - with the Customer Care Leads Team to add value and propose solutions and improvements to customer experience
Flexibility - at times you may also need to work a flexible shift pattern to match the needs of the business, including weekends.
International ? you will be required to travel to other locations from time to time to deliver training programs
Essential attributes for candidates:
Analysis ? you must be a sharp critical thinker and logical decision maker
Meeting deadlines ? you thrive under pressure and deliver using strict time management
Communication ? you are a phenomenal communicator, with engaging presentation and public speaking skills
Creativity ? you present old and new concepts in an innovative and memorable way
Success focused ? you are a creative problem solver who can overcome obstacles to achieve the end goal
Leader by example ? you have an infectious positive attitude and wholeheartedly endorse YNAP values and business priorities, applying discretion where required
Customer champion ? you always put the customer first and relentlessly encourage those around you to do the same
Experience ? you have either a training or management background and thrive on coaching and developing people to achieve their best
Net-A-Perks
Here are just a few of the amazing perks you will receive as an employee at the YOOX NET-A-PORTER Group:
Our famous Staff discount and exclusive staff sales
Season ticket loan or cycle to work scheme
Matched contribution pension
Multi-purpose insurance
Eye-care vouchers
Subsidised canteen
To Apply:
From the moment you walk through our doors and join the YOOX NET-A-PORTER team we are committed to making your journey with us inspirational and evolutionary.
If you are passionate, committed and thrive in a collaborative and fast-paced environment, then please apply with a CV
YOOX NET-A-PORTER GROUP is an equal opportunities employer, if you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.
For further information: www.ynap.com - LinkedIn: YOOX NET-A-PORTER GROUP - Twitter: @YNAP

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