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Premier Advisor

The Premier team are now seeking a talented Premier Advisor to join the team based in our offices in Charlton (Near North Greenwich).
You Will:
Ensure outbound orders and customer returns are processed accurately and within the agreed SLAs
Ensure exemplary levels of customer service are displayed at all times
Take responsibility to improve product knowledge and advise customers on purchases
Take every opportunity to up-sell and 'accessorize outfits and perform against targets set by Premier management.
Increase sales by being aware of current trends, styles and availability of products on NET-A-PORTER and MR PORTER websites
Understand individual and team KPIs and strive to exceed target set for telephony quality and sales
Liaise with other departments as necessary to meet customer demands
Anticipate, identify and resolve problems that could delay the release or movement of shipments
Utilize internal email management software to ensure correct categorization of customer queries and complaints
Report to the Team Leader in the event of any customer query or complaint concerning the Premier Service
Manage workload effectively
You Have:
Exceptional customer service skills and the ability to exceed expectations for a demanding customer base
A genuine interest in fashion and current trends
Ability to display clear and positive communication skills
Ability to use own initiative and proven track record of having solved problems successfully
Excellent time management skills and the ability to meet strict deadlines
Proficient computer and analytical skills
Flexible approach towards travel in instances where training or workshops may be provided at another site
Self Confidence
Ability to work under pressure in order to reach customer SLA's
'Customer First' approach
Excellent team working skills and individual work ethic
Net-A-Perks
Here are just a few of the amazing perks you will receive as an employee at the YOOX NET-A-PORTER Group:
Our famous Staff discount
Exclusive staff sales
Season ticket loan or cycle to work scheme
Matched contribution pension
Multi-purpose insurance
Eye-care vouchers
To Apply:
From the moment you walk through our doors and join the YOOX NET-A-PORTER team we are committed to making your journey with us inspirational and evolutionary.
If you are passionate, committed and thrive in a collaborative and fast-paced environment, then please apply with a CV
YOOX NET-A-PORTER GROUP is an equal opportunities employer, if you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.
For further information: www.ynap.com - LinkedIn: YOOX NET-A-PORTER GROUP - Twitter: @YNAP

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