Sales and Customer Care Consultant

The Business:
YOOX NET-A-PORTER GROUP is the world's leading online luxury fashion retailer. The Group is a Global company with Anglo-Italian roots, the result of a game-changing merger between YOOX GROUP and THE NET -A-PORTER GROUP in 2015. YOOX NET-A-PORTER GROUP is a unique business with an unrivalled offering including multi-brand in-season online stores NET-A-PORTER and MR PORTER, and multi-brand off-season online stores YOOX and THE OUTNET, as well as numerous ONLINE FLAGSHIP STORES, all "Powered by YNAP".
We are a 364/24 working team and to ensure that we're providing our customers with the best possible experience, we're on the hunt for a Sales and Customer Care Consultant to join us. Based in our offices in Charlton, South East London, you'll be the first port of call for YNAP customers; acting as a brand ambassador for the YOOX NET-A-PORTER GROUP, ensuring an outstanding service, shopping experience, and product expertise. We are always on the lookout for the best talent to join our successful team.
You Will:
Ensure that an excellent customer experience is given to every customer, every time.
Be the first point of contact to resolve customer issues and complaints across multiple channels in a timely manner, communicating through email, phone, live chat and social media.
Take a proactive approach, anticipating and preventing any barriers to a totally seamless customer experience, by going above and beyond.
Assist customers with all lines of enquiry which will include; product queries, returns, delivery, registration, payments and more.
Be committed to meeting KPI's including sales, quality and productivity targets; playing a key role in helping the department to achieve its overall goals.
Work with your colleagues across Customer Care and internal departments to continuously strive to improve service and knowledge.
You Have:
Previous experience in a contact centre environment or customer service role (retail and hospitality)
Excellent written and verbal communication skills
Excellent keyboard and written skills with precise grammar and spelling
Confident and proactive approach
Excellent eye for detail and good organizational skills
The ability to work in a team
Flexibility to work shifts - This will include weekends and during busy periods there may be an expectation to work additional shifts.
Net-A-Perks- What we can offer you?
Our famous Staff discount and exclusive staff sales
Season ticket loan or cycle to work scheme
Matched contribution pension
Multi-purpose insurance
Eye-care vouchers
Subsidised canteen
YOOX NET-A-PORTER GROUP is an equal opportunities employer, if you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.
For further information: www.ynap.com - LinkedIn: YOOX NET-A-PORTER GROUP - Twitter: @YNAP

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