Customer Returns Clerk I, 2nd Shift

Company Name:
KARL STORZ Endoscopy America, Inc.
_Job Summary:_
Position is responsible for the daily processing of all returned product to the company through its ERP system. Individual will receive, open, and process all returned product. The position reviews processes, questions, expedites and corrects all incoming products returned from customers. Responsibilities include preparing returned medical instruments for decontamination, and operating decontamination equipment.
_Duties and Responsibilities:_
Open all daily returns for the processing of each.
Document the receipt of customer returns with complete attention to details.
Receive all customer returns within 24 hours of delivery.
Follow-up and follow-through (including problem resolution) must be complete and accomplished in a timely manner.
Aware of practices and processes utilizing current management tools.
High school diploma or equivalent.
Data Entry experience.
Must be a detail minded person.
Must work well under pressure and maintain a professional attitude.
_About the Company:_
As the largest privately held medical device company in the world, KARL STORZ has achieved global preeminence in endoscopes and medical imaging devices used in minimally invasive surgery. Our dedication to employee achievement and development through effective training and our commitment to a workforce that reflects and respects global diversity and the future of the environment have allowed KARL STORZ to serve our customers for over 60 years
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status. KARL STORZ is an Equal Opportunity Employer supporting EOE/M/F/Vet/Disability .
Location: Charlton, MA
Job Code: 6912
Company: KSE
Shift: 3:30 p.m. - 12:00 midnight
Employment Duration: Employee Full Time
Pay Grade: US-B04

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